Comments on: Sears and Wii In Stock Alerts

By: steve

steve — Fri, 21 Dec 2007 19:00:25 +0000

Order a wii for store pickup… Never got notice to pick up. Sears charged my credit card immediately. Sears cancelled order. Sears still won’t give me my money back. Snail mail to CEO complaining said” I don’t handle consumer problems call 800 number. Sears sucks! new excuse every day why no refund to credit card company. Called credit card company and disputted charge as fraudlant. They have been unable to do anything because Sears suks and won’t call them back. More than 35 phone calls (average 43 minutes per call) and 121 emails and sears has done nothing.

By: Andrea

Andrea — Fri, 30 Nov 2007 05:13:57 +0000

Ordered a Wii from Sears on Nov. 26th. I went to the website tonight and there is a tracking number for UPS. IAlso, the charge went through on my CC. t looks like the order went through. Thanks a million for your website and your alerts!

Happy Holidays!

By: Patric

Patric — Wed, 28 Nov 2007 18:12:05 +0000

Aahh! Sears sucks! Web site now says in stock. When you put one in the shopping cart it locks up and won’t let you do anything. Customers service says they are “sorry” but the item is actually out-of-stock even though their site says otherwise. Hmm – their stock is tanking and they can’t manage to run a web site. Eddie Lampart (Sears CEO) needs to kick some butt!

By: Wendy

Wendy — Wed, 28 Nov 2007 11:53:20 +0000

I want to thank you for the info. My friends and I all were able to get wii’s from sears. However we did order them on the 21st and just got the tracking for them yesterday. We will be recieving our wii’s on the 29th. Sears was offering free shipping however with that it takes up to 7 days before you are able to track from ups. So thank you again for helping us.

By: Justin

Justin — Wed, 28 Nov 2007 05:11:55 +0000

Lena,
Check back tomorrow morning around 7-9 AM EST. I am not turning it on till then. I am tired of the errors that are pumped out through the Sears system.

By: HuntWorks

HuntWorks — Wed, 28 Nov 2007 04:04:17 +0000

I ordered a Wii early AM on the 26th – no email order notification arrived. My card was authorized for $1.00 within the hour. The full amount was charged to my CC late in the evening on the 26th. I emailed customer service; they responded this morning (27th) and said that I would receive an email confirmation within 24 hours. (“The high volume of orders, as well as technical issues, resulted in the delay of e-mailing order confirmations.”) That’s all they said – never confirming that I would receive a Wii.

No tracking number as of this evening – but paid for “Expedited Shipping.” It wouldn’t matter if it took a week to ship – as long I could know for sure that it would ship!

By: Andrea

Andrea — Wed, 28 Nov 2007 03:58:55 +0000

I ordered a Wii from Sears on Nov. 26th and hadn’t received a confirmation email after 24 hours of placing the order. I called customer service today and the woman said that the system was overloaded with the volume of calls and on-line orders so the confirmation emails have been delayed in going out. She reassured me that my order was in the system and that I should receive a confirmation email within the next 24 hours.

Will let you know if I receive the confirmation email or better yet the Wii!

By: Lena

Lena — Tue, 27 Nov 2007 23:53:15 +0000

How can I subscribe to the Sears alert? It doesn’t even show as an option.

By: Justin

Justin — Tue, 27 Nov 2007 23:14:23 +0000

Patric,
Yes, that is what happens. Sears removes the page. But they usually do not remove it on time, i.e. when stock is no longer available. From now on, I am reactivating Sears between 7-9 AM EST if it goes down. I am tired myself of getting alerts so early in the morning and nothing being there. As a result, I can imagine how all of you feel. Believe me, when I have deal with Sears and I look like a sham cause of their lack of site functionality, it makes me mad as hell! But there is nothing either of us can do but deal with it. If I find a fix, be assured I will implement it ASAP.

There were a few people (less than 5) that did get Wii’s from Sears this morning. I think what is happening is canceled orders from the day before are being recycled into the system each night. And as the days progress, less and less are available.

By: Patric

Patric — Tue, 27 Nov 2007 20:14:01 +0000

Looks like they took the Wii completely off the site – I was looking at the page yesterday and cannot even find the Wii for sale today. Has anybody else noticed this?